At TLC Care and Support, our top priority during the ongoing coronavirus pandemic is to ensure the safety of the people we support, our teams and any family or other visitors.

As part of working hard to keep people safe during the pandemic, we have to constantly review our ways of working in line with government and local authority guidance and with the current increasing infection rate across the country, be assured that we will respond appropriately.

We adhere to all government guidelines on COVID-19 in order to minimise any risks that we may face as a provider of care and support for people with learning disabilities, autism and complex needs. We have regular Covid-19 meetings so we are monitoring, coordinating and responding to the ever-changing situation.

We are also in close contact with our regulators (the CQC), Care England, other providers, as well as our commissioners (local authorities and Clinical Commissioning Groups), so that we are sharing and learning with others to respond in the best way possible.

We are following the guidance on self-isolation for the people we support and staff and we also have supplies of Personal Protective Equipment in case anyone should present with symptoms.

Our current visiting arrangements

Our priority is always to ensure the people we support have the best possible contact with family and friends inline with the government’s guidance. As each person’s home is different the way visits are managed is individual so we ask that you plan visits and contact the management team  before arriving so you know how the visit needs to be managed.

At this time, we are encouraging people to use video calls and outdoor visits rather than visiting in people’s homes. Where indoor visits do take place, we need to manage this carefully with additional infection control measures in place and this is why we ask that you contact the management team so you understand the procedures in place before visiting.

We thank you for your understanding at this time whilst we continue to ensure we are proactive in maintaining the best levels of infection control and everyone’s safety.

Contacting us

If you wish to discuss the arrangements further please contact the local manager or call our main office number on 01787 479491.