Make a referral
Paul became the Chief Executive of TLC in December 2018. He started his working life as a professional economist in the oil industry in the early 1990s. He also held senior operational and project management roles in a number of industries including car rental and fire & security services. He joined the Lifeways Group in 2016 and led the transformation of one of the UK’s largest providers of Supported Living services to adults with complex needs. This expertise helps him bring operational rigour to the development of TLC’s teams, systems and processes. In his spare time, Paul loves hiking in the Scottish mountains, skiing, tennis and running, as well as understanding and exploring the developing world with his family – with whom he took a six month career break to volunteer in Rwanda.
Alan joined TLC in 2015, having worked in the social care profession for over 30 years. He began his career as a support worker, progressing through the ranks with Essex County Council into senior management roles. He subsequently worked in the private sector for many years and has led on key strategic workforce development projects and managed a number of learning and development services. He has held positions as HR Director and Operations Director for care providers specialising in supporting people with learning disabilities. He was extremely proud to receive a Lifetime Achievement Award at the prestigious National Care Awards in 2012. In his spare time, Alan loves listening to music and is a retired DJ. He also enjoys DIY and spending time with his family.
Area Manager South and West Essex
Denise, who has a BA Hons in Special Educational Needs, started her career supporting people within the community who were in crisis and facing homelessness, before moving to a role helping young people whose needs were too high to get onto the housing ladder. She then joined the Essex Transition team as a social work facilitator before moving to TLC in 2014 and enjoys being part of a team that changes the lives of people who are less fortunate, ensuring they have a warm and comfortable home in which they feel safe. Her strengths include fighting for the rights of TLC’s clients and educating others about the barriers the clients face daily. Denise, a mother of four, enjoys being outdoors, walking, climbing and dog walking.
Operations Project Manager
Mandy developed a passion for working in health and social care from the age of 16 when she did voluntary work at Thurrock Hospital (older persons services) and then South Ockenden Hospital (learning disabilities). She qualified as a Registered General Nurse in 1987 at Broomfield Hospital, Chelmsford. After a career change, she returned to health and social care in 2006, working as a night support worker while studying to be a foot health practitioner. This led to her being promoted to Registered Manager and, in conjunction with a colleague, she set up the learning disabilities supported living services across four separate sites in Essex, supporting individuals discharged from low secure hospitals to live successfully in the community. Starting at TLC in 2014 as Home Manager, Mandy later became Registered Manager for the two largest residential services and was promoted to Area Manager for Mid Essex in 2018 and Operations Project Manager in 2020. Out of work, Mandy enjoys cooking and trying new recipes, socialising with friends and eating out, walking her dog and watercolour painting when she has time!
Area Manager North Essex
Frances began working within Health and Social Care in 1996 when she commenced her training as a Learning Disability Nurse, qualifying in 1999; during which time she worked as Support Worker within a Residential Home in Chelmsford for people with Learning Disabilities and Mental Health issues. Frances has worked within Nursing Homes, Residential Homes, Supported Living services as a Nurse and through promotion to Registered Manager and Area Manager roles. During this time, she has set up Supported Living Services within Essex, a project working alongside younger people moving into transitional services and Co-Production initiatives with a number of people supported across Essex. Frances has continued to be involved within the Learning Disability sector and training, including BSc in Learning Disability studies, Student Nurse assessor and NVQ assessor. Frances started with TLC in in March 2020, as Area Manager for North Essex. Out of work, Frances is kept busy with her two young children, socialising with friends and researching new places to go on holiday and explore!
Ashley joined TLC in September 2016 as the Management Accountant, MAAT qualified. He previously held similar Finance Manager roles for more than a decade across different sectors including Logistics, Private Health and Shipping. In his spare time, Ashley enjoys socialising, spending time with family, cycling and playing football in the Essex & Suffolk Border Premier League. He also enjoy watching football and supporting Arsenal.
Behaviour Advisor (North East Essex)
Louis has a Bachelor’s degree in Education and graduated as a teacher before joining the health care profession as a part-time Support Worker in 2004 while doing a post graduate diploma in Business Studies. He joined TLC in 2005 as a Support Worker, rising to become Team Leader. He left in 2013 and re-joined as Behaviour Advisor in November 2017. Louis holds a Master’s degree in Behaviour Analysis and is studying for an MSc in Global Public Health. In the past 15 years, he has worked in both private and public health and social care sectors on a national and international level. Louis’ work experience in Africa gives him an edge in understanding and managing health programmes in resource constrained environments. Louis enjoys promoting the principles of Positive Behaviour Support in our variety of services. He is a retired sprinter who enjoys watching athletics, running and practising Kung-fu. He enjoys current affairs, listening to music, sight-seeing, cooking and also visits the sick and prisoners.
Learning & Development Manager
Patrick started work in the car production industry but decided to change career following a serious injury. He has now worked in social care for almost 40 years, starting as a Nursing Assistant in the NHS and working his way up to his present role, having joined TLC in 2015. He has worked in various care settings, supporting children with emotional and behavioural difficulties, older people, people with physical disabilities and people with Autistic spectrum conditions and learning difficulties. Patrick has a Certificate in health & social care, PTLLS, Certificate in the Management of Children with Emotional & Behavioural Difficulties, the D32-D33 Assessor award and A1 Internal Verifier award. He also has several Train the Trainer qualifications relevant to his role. Patrick likes the fact he has the opportunity to pass on not only the relevant training people require but also his wealth of knowledge and experience in working in this sector. He enjoys woodturning and watercolour painting and drawing in his spare time, along with fishing, bell ringing and dog agility training.
Laura started working in administration after having her daughter, and joined TLC in 2015 as their Receptionist and eventually progressed into the Human Resources department. Recently she has completed her CIPD Level 3 in HR Support and now specialises in the recruitment for TLC. She enjoys time spent with family and friends as well as cooking and crafting.
Positive Behaviour Support Advisor
Lee has a degree in Psychology and an MSc in Applied Behaviour Analysis. He was inspired to move into the field after growing up witnessing the incredible progress that his cousin, who is diagnosed with autism, made when taught using strategies underpinned by the science of behaviour. Before joining TLC, Lee spent more than a decade working in the education sector in London as a Behaviour Consultant for children and young adults with complex autism. In his previous role, he supported with the implementation of organisation-wide Positive Behaviour Support and was an accredited trainer in positive handling and de-escalation strategies. Following some consulting work for other social care providers, Lee was struck by the opportunity for positive change provided by the Transforming Care Agenda, with Positive Behaviour Support at the forefront, and joined TLC in 2019. He is passionate about person-led care and equipping people with the skills that they need to live more independent and fulfilled lives. In his spare time, Lee enjoys spending time with his wife and two young children, as well as following his beloved Chelsea FC. His biggest claim to fame is that he was a ball-boy at Wimbledon in his youth.
Operations and Performance Manager
Nikki started her working career at the age of 17 in an HR administrative role, gaining good IT skills dealing with wages and purchase ledgers. After the birth of her first daughter, Nikki changed career and came into the health and social care sector, working for Essex County Council before joining TLC in 2009 as a Home Manager at Wellwick House, a 6-bed residential home for adults with complex needs and behaviours. She migrated back to administration in 2015, and manages HR and personnel issues, supported by an HR Assistant, as well as payroll with the Finance Director. Nikki has qualifications in Health and Safety (IOSH), NVQ 3 in Health and Social Care, Sage/ Payroll and Book Keeping qualifications and is currently working towards completing her CIPD qualifications. In her spare time, she enjoys being with her family, and supports her youngest daughter’s growing football talent, attending every weekend game in all weathers! She also enjoys socialising with friends and eating out.