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Paul became the Chief Executive of TLC in December 2018. He started his working life as a professional economist in the oil industry in the early 1990s. He also held senior operational and project management roles in a number of industries including car rental and fire & security services. He joined the Lifeways Group in 2016 and led the transformation of one of the UK’s largest providers of Supported Living services to adults with complex needs. This expertise helps him bring operational rigour to the development of TLC’s teams, systems and processes. In his spare time, Paul loves hiking in the Scottish mountains, skiing, tennis and running, as well as understanding and exploring the developing world with his family – with whom he took a six month career break to volunteer in Rwanda.
Martin joined as the Managing Director of TLC Care and Support in March 2021. In a career in healthcare spanning over two decades he has worked in and led high performing teams building, developing and delivering a wide range of services ranging from screening, Primary, Urgent and Prison healthcare, Community Services and Mental Health in independent provider organisations delivering services on behalf of the NHS. Prior to working in this sector Martin was an Army Officer for twelve years, trained at the Royal Military Academy, Sandhurst, commissioned into the Royal Anglian Regiment and saw operational service in Northern Ireland, Kuwait and the Former Yugoslavia.
Ashley joined TLC in September 2016 as the Management Accountant, MAAT qualified. Ashley is now Financial Controller for TLC. He previously held similar Finance Manager roles for more than a decade across different sectors including Logistics, Private Health and Shipping. In his spare time, Ashley enjoys socialising, spending time with family, cycling and playing football in the Essex & Suffolk Border Premier League. He also enjoy watching football and supporting Arsenal.
Area Manager Mid Essex
Tom joined TLC in 2011 as a bank support worker, which fitted in nicely with his job at the time as a Chef for an outside catering company. He was soon smitten and left catering to be promoted to Team Leader. He soon progressed to Assistant Manager and then Home Manager before being promoted to Registered Manager and working across many of the services. In August 2020 he was promoted to Area Manager of the Mid Essex area. When he’s not at work Tom loves being out and about with his family and walking and camping in the spring and summer months!
Area Manager North Essex
Frances began working within Health and Social Care in 1996 when she commenced her training as a Learning Disability Nurse, qualifying in 1999; during which time she worked as Support Worker within a Residential Home in Chelmsford for people with Learning Disabilities and Mental Health issues. Frances has worked within Nursing Homes, Residential Homes, Supported Living services as a Nurse and through promotion to Registered Manager and Area Manager roles. During this time, she has set up Supported Living Services within Essex, a project working alongside younger people moving into transitional services and Co-Production initiatives with a number of people supported across Essex. Frances has continued to be involved within the Learning Disability sector and training, including BSc in Learning Disability studies, Student Nurse assessor and NVQ assessor. Frances started with TLC in in March 2020, as Area Manager for North Essex. Out of work, Frances is kept busy with her two young children, socialising with friends and researching new places to go on holiday and explore!
Area Manager South and West Essex
Denise, who has a BA Hons in Special Educational Needs, started her career supporting people within the community who were in crisis and facing homelessness, before moving to a role helping young people whose needs were too high to get onto the housing ladder. She then joined the Essex Transition team as a social work facilitator before moving to TLC in 2014 and enjoys being part of a team that changes the lives of people who are less fortunate, ensuring they have a warm and comfortable home in which they feel safe. Her strengths include fighting for the rights of TLC’s clients and educating others about the barriers the clients face daily. Denise, a mother of four, enjoys being outdoors, walking, climbing and dog walking.
Operations Project Manager
Mandy developed a passion for working in health and social care from the age of 16 when she did voluntary work at Thurrock Hospital (older persons services) and then South Ockenden Hospital (learning disabilities). She qualified as a Registered General Nurse in 1987 at Broomfield Hospital, Chelmsford. After a career change, she returned to health and social care in 2006, working as a night support worker while studying to be a foot health practitioner. This led to her being promoted to Registered Manager and, in conjunction with a colleague, she set up the learning disabilities supported living services across four separate sites in Essex, supporting individuals discharged from low secure hospitals to live successfully in the community. Starting at TLC in 2014 as Home Manager, Mandy later became Registered Manager for the two largest residential services and was promoted to Area Manager for Mid Essex in 2018 and Operations Project Manager in 2020. Out of work, Mandy enjoys cooking and trying new recipes, socialising with friends and eating out, walking her dog and watercolour painting when she has time!
Divisional Head of People
Michelle joined TLC in March 2021 as an experienced HR professional with a career spanning over 20 years in various sectors for SME’s and multi-national organisations. With her passion for all things HR, Michelle is an expert in the creation of HR functions and in inspiring and leading HR teams to support the business. She enjoys working with key stakeholders to revitalise and champion the HR agenda and to support organisational development and encourage continuous improvement.
In her spare time, Michelle has recently been learning to dance and to sew and takes care of her wellbeing with yoga, cycling, walking and reading.
Operations and Performance Manager
Nikki started her working career at the age of 17 in an HR administrative role, gaining good IT skills dealing with wages and purchase ledgers. After the birth of her first daughter, Nikki changed career and came into the health and social care sector, working for Essex County Council before joining TLC in 2009 as a Home Manager at Wellwick House, a 6-bed residential home for adults with complex needs and behaviours. She migrated back to administration in 2015 with a role in HR, and is now the Operations and Performance Manager ensuring all services are compliant. Nikki has qualifications in Health and Safety (IOSH), NVQ 3 in Health and Social Care, Sage/ Payroll and Book Keeping qualifications. In her spare time, she enjoys being with her family, and supports her youngest daughter’s growing football talent, attending every weekend game in all weathers! She also enjoys socialising with friends and eating out.
Learning and Development Manager
Maxine has a long and varied career in Learning and Development with experience in various sectors including retail, construction, storage and utilities. In March 2021, Maxine joined TLC as her passion in L&D lies in the care sector. Maxine is an expert in developing and delivering a variety of training interventions, to help support staff of all levels to be the best they can.
In her spare time Maxine is a keen chef who enjoys trying out new recipes and loves spending time with her family.
People Business Partner
Louise started her career in the Merchant Navy before moving on to work as a Front of House Manager in the hospitality industry. Realising that her skills and passion lay with all things relating to people, Louise progressed her HR career over a variety of industries including SME’s and larger organisations such as TES 2000, a rail contractor. Latterly, she has worked with Essex County Council in the People Team and comes to TLC with a wealth of experience.
Outside of work, Louise is a keen traveller with a penchant for good food and wine.