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Paul became the Chief Executive of TLC in December 2018. He started his working life as a professional economist in the oil industry in the early 1990s. He also held senior operational and project management roles in a number of industries including car rental and fire & security services. He joined the Lifeways Group in 2016 and led the transformation of one of the UK’s largest providers of Supported Living services to adults with complex needs. This expertise helps him bring operational rigour to the development of TLC’s teams, systems and processes. In his spare time, Paul loves hiking in the Scottish mountains, skiing, tennis and running, as well as understanding and exploring the developing world with his family – with whom he took a six month career break to volunteer in Rwanda.
Alan joined TLC in 2015, having worked in the social care profession for over 30 years. He began his career as a support worker, progressing through the ranks with Essex County Council into senior management roles. He subsequently worked in the private sector for many years and has led on key strategic workforce development projects and managed a number of learning and development services. He has held positions as HR Director and Operations Director for care providers specialising in supporting people with learning disabilities. He was extremely proud to receive a Lifetime Achievement Award at the prestigious National Care Awards in 2012. In his spare time, Alan loves listening to music and is a retired DJ. He also enjoys DIY and spending time with his family.
Ashley joined TLC in September 2016 as the Management Accountant, MAAT qualified. He previously held similar Finance Manager roles for more than a decade across different sectors including Logistics, Private Health and Shipping. In his spare time, Ashley enjoys socialising, spending time with family, cycling and playing football in the Essex & Suffolk Border Premier League. He also enjoy watching football and supporting Arsenal.
Area Manager Mid Essex
Tom joined TLC in 2011 as a bank support worker, which fitted in nicely with his job at the time as a Chef for an outside catering company. He was soon smitten and left catering to be promoted to Team Leader. He soon progressed to Assistant Manager and then Home Manager before being promoted to Registered Manager and working across many of the services. In August 2020 he was promoted to Area Manager of the Mid Essex area. When he’s not at work Tom loves being out and about with his family and walking and camping in the spring and summer months!
Area Manager North Essex
Frances began working within Health and Social Care in 1996 when she commenced her training as a Learning Disability Nurse, qualifying in 1999; during which time she worked as Support Worker within a Residential Home in Chelmsford for people with Learning Disabilities and Mental Health issues. Frances has worked within Nursing Homes, Residential Homes, Supported Living services as a Nurse and through promotion to Registered Manager and Area Manager roles. During this time, she has set up Supported Living Services within Essex, a project working alongside younger people moving into transitional services and Co-Production initiatives with a number of people supported across Essex. Frances has continued to be involved within the Learning Disability sector and training, including BSc in Learning Disability studies, Student Nurse assessor and NVQ assessor. Frances started with TLC in in March 2020, as Area Manager for North Essex. Out of work, Frances is kept busy with her two young children, socialising with friends and researching new places to go on holiday and explore!
Area Manager South and West Essex
Denise, who has a BA Hons in Special Educational Needs, started her career supporting people within the community who were in crisis and facing homelessness, before moving to a role helping young people whose needs were too high to get onto the housing ladder. She then joined the Essex Transition team as a social work facilitator before moving to TLC in 2014 and enjoys being part of a team that changes the lives of people who are less fortunate, ensuring they have a warm and comfortable home in which they feel safe. Her strengths include fighting for the rights of TLC’s clients and educating others about the barriers the clients face daily. Denise, a mother of four, enjoys being outdoors, walking, climbing and dog walking.
Operations Project Manager
Mandy developed a passion for working in health and social care from the age of 16 when she did voluntary work at Thurrock Hospital (older persons services) and then South Ockenden Hospital (learning disabilities). She qualified as a Registered General Nurse in 1987 at Broomfield Hospital, Chelmsford. After a career change, she returned to health and social care in 2006, working as a night support worker while studying to be a foot health practitioner. This led to her being promoted to Registered Manager and, in conjunction with a colleague, she set up the learning disabilities supported living services across four separate sites in Essex, supporting individuals discharged from low secure hospitals to live successfully in the community. Starting at TLC in 2014 as Home Manager, Mandy later became Registered Manager for the two largest residential services and was promoted to Area Manager for Mid Essex in 2018 and Operations Project Manager in 2020. Out of work, Mandy enjoys cooking and trying new recipes, socialising with friends and eating out, walking her dog and watercolour painting when she has time!
Head of HR
Julie joined TLC in May 2020 as Head of HR, Chartered MCIPD. She started her early career at Essex County Council in various roles and latterly supported change programmes in the Education sector. From there she moved into HR management roles in various local FE Colleges and completed her CIPD qualifications. She also holds British Psychological Society Level A and B Intermediate and RoSPH Understanding Health Improvement qualifications. Julie was attracted to join a new Housing Association to set up their HR service and was successful in enabling that organisation to achieve Investors in People Gold and Champion accreditation at the first assessment, an Investors in People Health and Wellbeing Award, 19th position in the Sunday Times Top 100 Best Not for Profit Organisations to Work for and a National Training Award for a culture change programme. From there Julie moved into other housing associations, including Peabody, to deliver transformation programmes. As an animal lover in her spare time Julie likes horse-riding, dog-walking along with baking and spending time with family and friends.
Operations and Performance Manager
Nikki started her working career at the age of 17 in an HR administrative role, gaining good IT skills dealing with wages and purchase ledgers. After the birth of her first daughter, Nikki changed career and came into the health and social care sector, working for Essex County Council before joining TLC in 2009 as a Home Manager at Wellwick House, a 6-bed residential home for adults with complex needs and behaviours. She migrated back to administration in 2015 with a role in HR, and is now the Operations and Performance Manager ensuring all services are compliant. Nikki has qualifications in Health and Safety (IOSH), NVQ 3 in Health and Social Care, Sage/ Payroll and Book Keeping qualifications. In her spare time, she enjoys being with her family, and supports her youngest daughter’s growing football talent, attending every weekend game in all weathers! She also enjoys socialising with friends and eating out.
Positive Behaviour Support Advisor
Lee has a degree in Psychology and an MSc in Applied Behaviour Analysis. He was inspired to move into the field after growing up witnessing the incredible progress that his cousin, who is diagnosed with autism, made when taught using strategies underpinned by the science of behaviour. Before joining TLC, Lee spent more than a decade working in the education sector in London as a Behaviour Consultant for children and young adults with complex autism. In his previous role, he supported with the implementation of organisation-wide Positive Behaviour Support and was an accredited trainer in positive handling and de-escalation strategies. Following some consulting work for other social care providers, Lee was struck by the opportunity for positive change provided by the Transforming Care Agenda, with Positive Behaviour Support at the forefront, and joined TLC in 2019. He is passionate about person-led care and equipping people with the skills that they need to live more independent and fulfilled lives. In his spare time, Lee enjoys spending time with his wife and two young children, as well as following his beloved Chelsea FC. His biggest claim to fame is that he was a ball-boy at Wimbledon in his youth.
Behaviour Advisor, North East Essex
Louis has a Bachelor’s degree in Education and graduated as a teacher before joining the health care profession as a part-time Support Worker in 2004 while doing a post graduate diploma in Business Studies. He joined TLC in 2005 as a Support Worker, rising to become Team Leader. He left in 2013 and re-joined as Behaviour Advisor in November 2017. Louis holds a Master’s degree in Behaviour Analysis and is studying for an MSc in Global Public Health. In the past 15 years, he has worked in both private and public health and social care sectors on a national and international level. Louis’ work experience in Africa gives him an edge in understanding and managing health programmes in resource constrained environments. Louis enjoys promoting the principles of Positive Behaviour Support in our variety of services. He is a retired sprinter who enjoys watching athletics, running and practising Kung-fu. He enjoys current affairs, listening to music, sight-seeing, cooking and also visits the sick and prisoners.
HR Recruitment Coordinator
Olivia became the HR Recruitment Coordinator for TLC at the start of October 2020. Having completed her undergraduate degree in Sociology at Nottingham Trent University in 2018, she was proud to accept a scholarship which enabled her to stay on and study a master’s degree in Human Resource Management and receive her CIPD level 7 associate membership. Along with her education, Olivia also has previous HR work experience within the retail sector as well as food and beverage manufacturing. Outside of work and previous studies, Olivia loves to travel. After leaving university in 2019 she was lucky enough to spend 3 months travelling the USA. She loves to spend free time having fun with family and friends, trying new experiences and exploring new places.